ProConnect Services

1. Introduction

ProConnect Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform to connect with home improvement contractors. Please read this policy carefully. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

Create an account: Name, email address, and authentication credentials
Submit a quote request: Name, email, phone number, zip code, project type, and project description
Apply as a contractor: Business name, owner name, email, phone, services offered, service area, years in business, license number, insurance status, and any additional information you provide
Contact us: Any information you include in communications with us

We may also automatically collect certain information when you visit our website, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Operate, maintain, and improve our platform
Connect homeowners with verified contractors
Process contractor applications and conduct verification checks
Send confirmation emails and service-related communications
Respond to your inquiries and provide customer support
Monitor and analyze usage patterns and trends
Protect against fraudulent or unauthorized activity
Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

With contractors: When you submit a quote request, your project details and contact information may be shared with matched contractors to facilitate the connection
With homeowners: Contractor profile information, including business name, services, and verification status, is displayed to homeowners on the platform
Service providers: We may share information with third-party vendors who assist us in operating the platform, conducting background checks, or processing payments
Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

We do not sell your personal information to third parties for marketing purposes.

5. Contractor Verification Data

As part of our contractor verification process, we collect and store license numbers, insurance documentation, identity verification records, and background check results. This information is used solely for the purpose of verifying contractor credentials and maintaining the integrity of our platform. Verification data is stored securely and is accessible only to authorized ProConnect Services personnel.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Contractor verification records are retained for the duration of the contractor's active status on the platform and for a reasonable period thereafter.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may limit certain functionality of the platform.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at (469) 253-4793 or email us at [email protected].